1. Introduction
This Privacy Policy describes how Viji Pradeep Koduvath PLLC (“Medicos family Clinic”, “we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website at https://medicos-family-clinic.marktr.co or interact with our services.
2. SMS / Text Message Communications (Customer Care Only)
Medicos family Clinic operates an SMS-based customer-care program. The program is strictly opt-in, used only to respond to inquiries you initiate, and never used for promotional or marketing purposes.
2.1 How End Users Opt In
End users opt in by interacting with the chat widget on our website at https://medicos-family-clinic.marktr.co and voluntarily submitting their mobile phone number. The verbatim consent text displayed at the point of submission is:
By submitting, you authorize Medicos family Clinic to text/call the number above for informational/transactional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.
After opting in, users receive a confirmation SMS. The verbatim text of that confirmation message is:
You have successfully opted in to receive customer care messages from Medicos family Clinic regarding your inquiries or service requests. Message frequency varies based on your support interactions. Message & data rates may apply. Text STOP to cancel. Text HELP for help.
Consent is not a condition of purchase. You may opt out at any time by replying STOP.
2.2 What Messages You May Receive
- Responses to support requests you submitted through the chat widget
- Ticket updates and status changes for open inquiries
- Appointment coordination tied to an open inquiry
- Follow-up on open support interactions
No promotional or marketing content is sent through this program.
2.3 Message Frequency, Rates, HELP and STOP
Message frequency varies based on your support interactions. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out at any time. For assistance, you can also contact us at viji@medicosfamilyclinic.com or (469) 782-0061.
2.4 Data Sharing for SMS Opt-In
No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes.
3. Information We Collect
We may collect personal information you provide directly (name, phone, email, appointment details), information about your interactions with our website, and information needed to deliver services you request.
4. How We Use Your Information
We use your information to provide and improve our services, respond to inquiries, send customer-care messages you opted in to, schedule and confirm appointments, and comply with legal obligations.
5. Your Rights (CCPA)
Subject to applicable law (CCPA), you may have the right to access, correct, or delete your personal information, and to opt out of certain processing. Contact us at viji@medicosfamilyclinic.com to exercise these rights.
6. Contact Us
Medicos family Clinic
(469) 782-0061
viji@medicosfamilyclinic.com